If you are no longer using BOTIM for internet calling and want to stop paying for the subscription, deactivating it is simple. You can cancel BOTIM through various methods, like sending an SMS, using the Du app, or contacting Du customer support. This guide will walk you through the steps to deactivate BOTIM in Du quickly and easily.
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What is BOTIM, and Why Do People Use It in the UAE?
BOTIM is an internet calling app used by many people in the UAE, especially since other apps like WhatsApp and Skype are restricted for voice and video calls. With BOTIM, users can stay connected with friends, family, and colleagues around the world. However, if you no longer need the service, you can deactivate your BOTIM subscription with ease.
Simple Steps to Deactivate BOTIM in Du
Method 1: Deactivate BOTIM via SMS
The quickest way to deactivate BOTIM in Du is by sending an SMS.
- Send a Message: Send “STOP ICP” to 1012 to cancel your subscription.
- Confirmation: You will receive a confirmation SMS shortly after, confirming the cancellation.
Once you receive the confirmation, BOTIM will no longer be available on your plan.
Method 2: Using the Du App to Deactivate BOTIM
If you prefer using the Du app, you can also cancel BOTIM through it:
- Download and Open the Du App: Ensure the app is installed and log in with your account details.
- Navigate to Services: In the app, find the “My Services” section.
- Find BOTIM Subscription: Look for BOTIM in your active subscriptions.
- Unsubscribe: Select the BOTIM subscription and click “Unsubscribe.” You will receive a confirmation within minutes.
Method 3: Contact Du Customer Support for Help
If you encounter issues with SMS or the app, Du customer support is always available:
- Call Du Customer Care: Dial 155 from your Du number to speak with a representative.
- Use Live Chat: You can chat with Du’s support team via the Du website or app.
- Contact Through Social Media: Du is also responsive on Twitter and Facebook. Send them a direct message for help.
Method 4: Unsubscribe BOTIM in Du via USSD Code
Another easy way to deactivate BOTIM is by using a USSD code.
- Dial 13535#: Dial the code to begin the deactivation process.
- Follow the In-Line Instructions: Follow the prompts to complete the cancellation.
- Receive Confirmation: You will receive a confirmation once BOTIM has been successfully deactivated.
Troubleshooting BOTIM Deactivation Issues
Sometimes, you might face issues while trying to deactivate BOTIM. Here’s how to troubleshoot:
Subscription Still Active After Attempting Deactivation
If BOTIM remains active after you’ve attempted cancellation, wait for a few hours as the system may take time to process your request. If the problem persists, contact Du customer support.
Difficulty in Cancelling BOTIM Subscription
If you face difficulties while cancelling your subscription, try using a different method like the Du app or USSD code. Always check that you’re using the correct SMS format or app feature.
Important Tips When Deactivating BOTIM in Du
Before deactivating BOTIM, consider these tips to ensure a smooth process:
- Check Renewal Terms: Be aware of any renewal terms or cancellation fees in your contract.
- Have Your Account Information Ready: When contacting customer support, be prepared to provide necessary information like your account number or mobile number.
- Follow Up if Needed: After deactivating, double-check with Du that your subscription is fully cancelled and you won’t be charged in the future.
Reasons You Might Want to Cancel BOTIM Subscription in Du
Many people cancel BOTIM for various reasons:
- Exploring Alternatives: You might find a better app for your calling needs or decide to switch to another service. For example, here’s how you can activate BOTIM in Du if you change your mind or explore other apps Du offers.
- Cost Savings: Cancelling BOTIM can save you money, especially if you’re no longer using it frequently.
- No Longer Needing Internet Calls: If you don’t need internet calling anymore, cancelling BOTIM will prevent unnecessary charges.
What Happens After Cancelling BOTIM?
After you cancel BOTIM, you will no longer be able to use it for internet calls. However, you can always reactivate the service if you change your mind. Du also offers alternative apps for internet calling, so consider exploring other options.
FAQs About Deactivating BOTIM in Du
- Is There a Fee for Cancelling BOTIM?
Typically, there is no cancellation fee, but it’s always good to check the terms of your plan. - How Long Does it Take to Cancel BOTIM?
The deactivation is usually immediate, but it can take a few hours to process. - Can I Reactivate BOTIM if I Change My Mind?
Yes, you can easily reactivate BOTIM by subscribing again through SMS or the Du app. - Does Cancelling BOTIM Affect My Mobile Plan?
No, cancelling BOTIM will not affect your overall mobile plan. - How to Confirm BOTIM Has Been Fully Deactivated?
You will receive a confirmation SMS or email once the service is cancelled. You can also check the Du app to ensure BOTIM is no longer active.
Conclusion
Deactivating BOTIM in Du is quick and simple. Whether you choose to use SMS, the Du app, or contact customer support, the process ensures you won’t be charged for a service you no longer need. Remember to follow up and confirm that your subscription has been fully cancelled to avoid any future charges.