When managing your mobile or data card, knowing how to check your du balance is essential. Whether you’re a prepaid or postpaid customer, Du offers several simple ways to check your balance, including using USSD codes, SMS, their online portal, or customer service. Below is a comprehensive guide that covers every available method, ensuring you’re never left wondering how much credit you have left.
Table of Contents
How to Check Du Balance on Postpaid Data Cards
For postpaid data card users, the best option to check your balance is by contacting Du’s customer service. To do this, dial 155 from your Du-connected phone or the designated customer service number from any phone. Once connected, provide your data card number and PIN to the customer service agent. They will use this information to pull up your account details and inform you of your balance.
Make sure to have your card number and PIN ready before making the call. This will make the process smoother and quicker. Additionally, customer service can help with any issues you might encounter while trying to check your balance via other methods, such as the web portal or app. Keep in mind that customer service hours may vary, so it’s a good idea to check when they are available.
How to Check Du Balance Using USSD Code
Using USSD codes is one of the quickest and most convenient ways to check your Du balance. This method works even if you don’t have access to the internet, and it provides instant results. Here’s how you can do it:
- Dial *135# on your Du mobile phone.
- A menu will appear with several options.
- Follow the prompts to select “Check Balance,” and your balance will display on the screen immediately.
The USSD code *135# works for most Du users, whether you’re on a prepaid or postpaid plan. This method is free and does not require any data or internet connection. In addition to checking your balance, you can also use this code to check other account information, such as data usage, special offers, and available promotions.
For more tips and guides on Du services, check out ArabInfo24.
How to Check Du Balance Using SMS
If you prefer not to use USSD codes, you can easily check your Du balance via SMS. This method is particularly useful if you’re unable to make calls or access the internet. Here’s a step-by-step guide:
- Open the messaging app on your phone.
- Type “balance” (without the quotes) as your message.
- Send this message to 1355.
Within a few seconds, you will receive an SMS from Du with your current balance. This method is straightforward and doesn’t require navigating through any menus. However, be mindful that SMS responses can sometimes be delayed during peak times or in areas with weak network signals.
How to Check Du Balance Using the Du Web Portal
For those who prefer a more detailed and visual overview of their account, the Du web portal is an excellent option. This method is ideal if you need more than just your balance—such as checking your billing history, usage details, or even adjusting your plan. Here’s how to check your balance using the web portal:
- Visit the Du website and click on the “Login” button in the top-right corner.
- Enter your username and password to log in to your account. If you don’t have an account, you’ll need to register first by clicking “Sign Up.”
- Once logged in, navigate to the “Account” or “Balance” section.
- Your current balance will be displayed on the screen, along with other account details like data usage, minutes, and available promotions.
Using the web portal gives you the advantage of seeing your balance in a more detailed context. You can also use this method to pay your bills, renew your subscription, or modify your services, all from the comfort of your computer or smartphone.
How to Check Du Balance on a Data Card
If you’re using a Du data card, there are a few options for checking your balance. The most straightforward way is to use the Du app or the Du web portal.
- Using the Du App: Download the Du app from the app store (available for both Android and iOS). Log in with your credentials and navigate to the section labeled “Data Card Balance” or “Account Summary.” This will show you your current balance, as well as any remaining data and validity dates.
- Using the Du Web Portal: Similar to the steps for checking your mobile balance, log in to the Du website and access your data card account. The balance for your data card, including remaining data and expiration date, will be displayed on your account page.
If neither the app nor the portal is accessible, you can call customer service and provide your data card number and PIN to receive the balance information.
Frequently Asked Questions (FAQ)
Here are some answers to common questions about checking your Du balance:
- What if the USSD code doesn’t work? If you find that the USSD code isn’t working, try restarting your phone and dialing it again. If the problem persists, contact Du customer service.
- Can I check my balance while traveling abroad? Yes, you can check your balance while abroad using the Du web portal or SMS methods. Keep in mind that there may be additional charges for using SMS while roaming.
- Is there a fee for checking my balance? No, using USSD codes or SMS to check your balance is free. However, roaming charges may apply if you’re abroad.
